Privacy policy

Privacy Policy

Last Updated: 16 September 2026

Chirag Pure Copper is a brand operated by Palesha Metal ("Chirag Pure Copper", "we", "us", or "our"). We operate our e-commerce website and online store through Shopify and sell our products to customers in India.

This Privacy Policy explains how we collect, use, store, process and share personal data when you visit our website, create an account, place an order, communicate with us, use our services, submit a review, or otherwise interact with Chirag Pure Copper.

We are committed to handling your personal data responsibly and in accordance with applicable Indian laws and regulations.

1. Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal data.

Contact and Delivery Information

This may include:

Full name
Mobile number
Email address
Billing address
Shipping/delivery address
PIN code
Other information required to process and deliver your order

Account Information

If you create a customer account, we may collect and maintain information such as:

Name
Email address
Mobile number
Account login credentials
Saved addresses
Order history
Account preferences and settings

Order and Transaction Information

When you place an order, we may collect or process information such as:

Products ordered
Product quantities and prices
Order number
Invoice details
Discount or promotional information
Payment status
Transaction reference numbers
Refund or return information
Delivery and shipment information

Payment Information

Payments are processed through our third-party payment service provider, PayU.

Depending on the payment method used, PayU and the relevant financial institution may process payment information such as card, banking, UPI or other payment credentials.

We do not require customers to provide their complete card or banking credentials directly to Chirag Pure Copper for storage. Payment processing is handled through the applicable payment service provider.

Communications

When you contact us, we may collect information contained in your communication, including:

Customer support messages
Emails
WhatsApp conversations
Return and refund communications
Shipping and delivery queries
Other information you voluntarily provide to us

Reviews and User-Submitted Content

If you submit a product review, you may provide information such as:

Review text
Photographs
Videos
Your name or other information displayed with your review

Where you submit content as part of a review, you understand that the review and associated content may be displayed on our website and may also be used by Chirag Pure Copper for marketing and promotional purposes, including on social media, advertisements, website content and other promotional material.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Network information
Pages visited
Products viewed
Products added to cart
Website interactions
Approximate usage and session information
Referring pages or websites
Other technical information generated through your interaction with our website

We may collect this information through Shopify, Google Analytics, Meta Pixel, Google Tag Manager, cookies and similar technologies.

2. How We Collect Personal Data

We may collect personal data:

Directly from you when you place an order or create an account
When you contact us by email or WhatsApp
When you submit a return, refund or customer-service request
When you submit a product review
Automatically when you browse or interact with our website
Through cookies and similar technologies
Through Shopify and other technology service providers
Through payment, logistics and other service providers involved in providing our services

We do not intentionally collect personal data that is unnecessary for the relevant purpose.

3. How We Use Your Personal Data

We use personal data for purposes including the following.

Order Processing and Fulfilment

We use your information to:

Process and confirm your orders
Generate invoices
Process payments
Prepare and package products
Arrange shipment and delivery
Provide shipment tracking information
Process returns, refunds and eligible replacements
Communicate with you regarding your order

Customer Support

We use your information to:

Respond to questions and requests
Investigate complaints
Assist with shipping or delivery issues
Process return and refund requests
Resolve order-related problems
Maintain customer-service records

WhatsApp Communication

We may use WhatsApp to communicate with customers for purposes including:

Customer queries
Order-related communication
Shipping and tracking information
Delivery-related communication
Return and refund communication
Promotional and marketing messages

Transactional and service-related communications may continue where necessary to fulfil your order or provide requested services.

If you do not wish to receive promotional messages from Chirag Pure Copper through WhatsApp, you may contact us at:

hello@chiragpurecopper.com

We will process your request in accordance with applicable requirements.

Marketing and Advertising

Where permitted by applicable law, we may use relevant information to:

Send promotional communications
Inform customers about products, offers and launches
Send promotional messages through WhatsApp or email
Show advertisements to people who have previously interacted with our website
Measure the effectiveness of advertising campaigns
Create or use audiences for advertising and remarketing

We use services such as Meta Pixel, Google Analytics and Google Tag Manager for website analytics, advertising measurement and remarketing.

These services may collect information about your interaction with our website and may use cookies or similar technologies.

Website Improvement and Analytics

We use website and usage information to:

Understand how customers use our website
Improve website functionality
Improve product presentation
Identify technical problems
Measure website performance
Understand traffic and marketing performance
Improve the customer experience

Security and Fraud Prevention

We may use information to:

Protect our website and systems
Detect suspicious or fraudulent transactions
Prevent misuse of our services
Investigate potentially fraudulent or unlawful activity
Protect customers, our business and our service providers

Legal and Compliance Purposes

We may process personal data where reasonably necessary to:

Comply with applicable laws and regulations
Maintain accounting, tax and business records
Respond to lawful requests from government authorities or law-enforcement agencies
Establish, exercise or defend legal claims
Investigate disputes
Enforce our policies and contractual rights

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate, understand and improve the website and, where applicable, support analytics and advertising.

These technologies may be used for purposes including:

Essential website functionality
Maintaining shopping-cart and checkout functionality
Remembering preferences
Website analytics
Understanding website traffic
Measuring advertising performance
Remarketing and personalised advertising

Shopify may place or process cookies necessary to operate the store.

We may also use technologies provided by Google and Meta for analytics, advertising measurement and remarketing.

Depending on the technology and applicable requirements, you may be able to manage cookies through your browser or applicable consent/settings controls.

Disabling certain cookies may affect some website functionality.

5. Third-Party Service Providers

We work with third-party service providers that may process personal data on our behalf or as necessary to provide their services.

These may include:

Shopify

Shopify provides the e-commerce platform and infrastructure through which our online store operates.

Shopify may process information relating to your use of our website, account, shopping activity and orders.

PayU

PayU processes online payments made through our website.

Payment-related information may be processed by PayU in accordance with its applicable policies and security practices.

Logistics and Courier Partners

We use iCarry.in and courier partners associated with the logistics service to fulfil and deliver orders.

We may provide information such as:

Customer name
Mobile number
Delivery address
PIN code
Order/shipment information

as necessary to arrange delivery and provide shipment-related services.

Google

We use Google services, including Google Analytics and Google Tag Manager, for website analytics, measurement and related functionality.

Where applicable, Google may process information relating to your interaction with our website.

6. Sharing of Personal Data

We may share personal data with third parties where reasonably necessary to provide our services or for other lawful purposes.

This may include sharing information with:

Shopify
PayU and payment service providers
iCarry.in and courier/logistics partners
Google and analytics/technology providers
Meta and advertising technology providers
WhatsApp and communication service providers
Technology, hosting and website service providers
Professional advisers where necessary
Government authorities, regulators or law-enforcement agencies where required or permitted by law

We do not sell your personal data as a standalone commercial product.

Third parties may process information according to their own applicable privacy policies and contractual or legal obligations.

7. Advertising and Remarketing

We use advertising and analytics technologies, including Meta Pixel and Google services, to understand website activity and measure the effectiveness of our advertising.

For example, if you visit a product page or interact with our website without completing a purchase, applicable advertising technologies may allow us to show relevant Chirag Pure Copper advertisements to you on other platforms.

These technologies may use cookies or similar identifiers to recognise website activity for measurement or advertising purposes.

You may manage certain advertising preferences through the relevant platform or your browser/device settings.

8. Reviews and Customer Content

If you voluntarily submit a review, photograph or video, Chirag Pure Copper may use the submitted content for:

Displaying customer reviews on our website
Product pages
Social media
Advertising
Website banners or promotional material
Other marketing communications

By submitting such content for a review, you grant Chirag Pure Copper permission to use the submitted content for these purposes, subject to applicable law and our review/content practices.

Customers should avoid submitting sensitive personal information or information relating to another person without appropriate permission.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or processed, or for as long as required or permitted by applicable law.

Retention periods may depend on:

The nature of the information
The purpose for which it was collected
Whether an active customer relationship exists
Order, payment, accounting or tax requirements
Customer-service and dispute-resolution requirements
Legal or regulatory requirements
Fraud prevention and security requirements

When personal data is no longer required and there is no legal or legitimate reason to retain it, we may delete it, anonymise it or otherwise cease retaining it, subject to applicable requirements.

10. Security of Personal Data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, alteration, loss or disclosure.

We also rely on security measures provided by service providers such as Shopify, PayU and other technology providers used in our business.

However, no electronic transmission, website or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and should not share passwords or authentication information with others.

11. Customer Accounts

If you create an account with Chirag Pure Copper, you are responsible for maintaining the confidentiality of your login credentials.

Account information may be used to provide account functionality, maintain order history, manage saved information and provide customer services.

If you believe that your account has been accessed without your permission, please contact us at:

hello@chiragpurecopper.com

12. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal data, including rights to:

Request information about personal data processed by us
Request correction or updating of inaccurate personal data
Request deletion of personal data where applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the processing of your personal data
Manage applicable marketing and communication preferences

The availability and scope of these rights may depend on the applicable law and the circumstances of the processing.

To exercise an applicable right or raise a privacy-related request, contact:

hello@chiragpurecopper.com

We may need to verify your identity before processing certain requests in order to protect your personal data from unauthorised access.

Where processing is based on consent, you may withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal and may affect our ability to provide certain services where the relevant processing is necessary.

13. Marketing Preferences

You may choose not to receive promotional communications from us.

For promotional emails, you may use the unsubscribe mechanism provided in the communication, where available.

For promotional WhatsApp communication, you may contact:

hello@chiragpurecopper.com

with a request to stop promotional WhatsApp messages.

Please note that opting out of promotional communications does not prevent us from sending necessary service-related communications, such as:

Order confirmations
Payment-related messages
Shipping notifications
Delivery updates
Return/refund communications
Customer-service responses
Other communications necessary to fulfil an order or provide a requested service

14. Children's Personal Data

Our website and services are intended for general consumers and are not specifically directed towards children.

We do not knowingly request or intentionally collect personal data from children where such collection is prohibited by applicable law.

If a parent or lawful guardian believes that personal data of a child has been provided to us inappropriately, they may contact us at:

hello@chiragpurecopper.com

We will review the request and take appropriate action as required by applicable law.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social-media platforms or other services.

Those third-party websites and services are governed by their own privacy policies and terms.

Chirag Pure Copper is not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the applicable privacy policy before providing personal data to a third party.

16. Data Processed Through Other Sales Channels

Chirag Pure Copper may also sell products through third-party marketplaces, distributors or other sales channels.

Personal data collected through those channels may be subject to the privacy policies and terms of the relevant marketplace, distributor or platform.

This Privacy Policy primarily applies to personal data collected through the Chirag Pure Copper website, our customer communications and services operated by or on behalf of Chirag Pure Copper.

17. Business Transfers

If Chirag Pure Copper or Palesha Metal is involved in a merger, restructuring, acquisition, sale of assets, financing, insolvency proceeding or other business transaction, personal data may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will be handled in accordance with applicable legal requirements.

18. Legal Disclosures

We may disclose personal data where reasonably necessary to:

Comply with applicable law
Respond to lawful requests from government authorities
Comply with court orders or legal processes
Prevent or investigate fraud or unlawful activity
Protect our rights, property and services
Protect customers or other persons
Establish, exercise or defend legal claims

19. Privacy Complaints and Grievances

If you have a concern regarding the way Chirag Pure Copper processes your personal data, please contact us first so that we can review and address your concern.

Privacy Contact / Grievance Contact

Email: hello@chiragpurecopper.com

Please include sufficient information for us to identify the issue and, where relevant, the associated account or order.

We will handle privacy requests and complaints in accordance with applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business or services
Changes in technology
Changes in the way we process personal data
Changes to our service providers
Changes in applicable laws or regulations

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

Where applicable law requires additional notice or consent for a material change, we will provide the required notice or obtain the required consent.

21. Contact Us

If you have any questions regarding this Privacy Policy, your personal data, or our privacy practices, please contact us at:

Chirag Pure Copper
Operated by Palesha Metal

Email: hello@chiragpurecopper.com

Address:
Palesha Metal
284 Jedhe Prasad Road,
Raviwar Peth, Pune,
Maharashtra – 411002, India