Return & Refund Policy

At Chirag Pure Copper, we take care to ensure that every product is checked and packed appropriately before being shipped. If there is an issue with your order, we are committed to providing an appropriate resolution in accordance with the terms of this policy.

1. Return Eligibility

We offer a 7-calendar-day return period for eligible products.

The 7-day period begins on the date your order is marked as delivered.

A return will be considered only where there is a valid product-related reason, such as:

• The product received is damaged or defective.

• The wrong product was delivered.

• The wrong size was delivered compared with the size ordered.

• Another material product discrepancy is identified and accepted by Chirag Pure Copper after review.

Change-of-mind returns are not accepted. A product that is in proper condition but is no longer wanted, does not meet personal preference, or was ordered by mistake is not eligible for return.

Minor Scratches or Dents

Minor cosmetic imperfections that do not materially affect the product, including a scratch or dent measuring less than 0.5 cm, will not be considered grounds for return or refund.

The assessment of whether a product has a qualifying defect or damage will be made based on the condition of the product and the information/evidence provided by the customer.

2. Condition of the Product

Except where the return relates to a product that was received damaged, defective or incorrect, the product must be returned:

• Unused

• Undamaged

• Unwashed

• Unaltered

• In its original condition

• With original packaging, tags and labels intact

• With all accessories and components originally supplied with the product

Products that have been used, washed, altered or damaged after delivery are not eligible for return.

For damaged, defective or incorrect products, customers should contact us with the required evidence so that we can assess the issue and determine the appropriate resolution.

3. Packaging Requirements

For eligible returns, the product should be returned using its original packaging wherever available.

If the original packaging is unavailable or cannot be reused, the customer may be required to bear the cost of suitable replacement packaging necessary to safely return the product.

The product must be packaged adequately to prevent damage during return transportation.

4. How to Request a Return

Return requests must be submitted within 7 calendar days from the date the order is marked as delivered.

To request a return, email us at:

hello@chiragpurecopper.com

Please include:

• Customer's name

• Mobile number

• Delivery address

• Product name

• Invoice/order number

• Reason for requesting the return

• Relevant photographs or videos, where applicable

For damaged, defective, wrong-product or other discrepancy claims, we may request additional photographs, videos or other information to evaluate the issue.

Items sent back without first submitting and receiving approval for a return request may not be accepted.

5. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

We will review the request and the information/evidence provided. If the return is approved, we will provide the customer with instructions for returning the product.

Where applicable, we will provide a return shipping label in PDF format through email or WhatsApp.

The customer is responsible for printing the return label and securely attaching it to the package. Any printing or label-sticking costs are to be borne by the customer.

6. Return Pickup

For an approved return where pickup is arranged by Chirag Pure Copper, the courier partner will generally make one pickup attempt.

If the customer is unavailable or the pickup cannot be completed during that attempt, the customer will be responsible for arranging the return shipment themselves or bearing the applicable courier charges for another pickup attempt, as communicated by Chirag Pure Copper.

Customers must ensure that the product is properly packed and ready for pickup at the agreed time.

7. Return Shipping Charges

The customer is responsible for the applicable return shipping charges for an approved return.

Where Chirag Pure Copper provides a return shipping label, the customer remains responsible for any applicable costs associated with printing and attaching the label.

For an approved return, the applicable refund will be calculated in accordance with this policy.

8. Damaged, Defective or Incorrect Products

Customers should inspect their order immediately upon delivery.

Where the package appears visibly damaged or tampered with at the time of delivery, customers should follow the procedure described in our Shipping & Delivery Policy, including recording the visible damage/tampering with the delivery person and refusing the shipment where appropriate.

If a package is accepted and a product is subsequently found to be damaged, defective or incorrect, a complete unboxing video is mandatory for the claim to be evaluated.

The unboxing recording should show:

• The sealed package before opening

• All sides of the package and its condition

• The complete opening of the package

• Removal of the product and packaging

• The complete product and all contents received

Customers should contact us as soon as possible with the relevant evidence.

Such claims will be reviewed individually, and the appropriate resolution will be communicated after assessment.

9. Return of Used Products

Products that have been used, washed, altered or damaged after delivery are not eligible for return under this policy, except where Chirag Pure Copper determines that the issue is attributable to a manufacturing defect or another qualifying product issue.

10. Custom Products

Customized or personalized products, including products specially manufactured or modified according to a customer's specific requirements, are not eligible for return unless the product is determined to have been supplied incorrectly or has a qualifying defect or damage attributable to Chirag Pure Copper.

11. Partial Returns

Customers may request a return for one or more individual products from a multi-product order, subject to the eligibility requirements of this policy.

Where a partial return is approved, the applicable refund will be calculated based on the eligible product(s) returned and the applicable charges under this policy.

12. Bundled Products

Where an order contains multiple products sold as a bundle, individual products from the bundle may be returned where permitted under this policy.

The applicable refund or payment adjustment will be calculated based on the eligible product(s) returned and the applicable terms of the order.

13. Exchanges

We currently do not offer direct product exchanges.

If a customer requires a different product or size after an eligible return, the returned product must first be processed in accordance with this policy. A new product can then be purchased separately and will be subject to the applicable terms and pricing of the new order.

Where a replacement is offered by Chirag Pure Copper due to an approved damaged, defective or incorrect-product claim, the replacement process will be communicated separately.

14. Return Inspection

Once the returned product is received by Chirag Pure Copper, we will inspect the product to determine whether it meets the applicable return requirements.

We will generally complete the eligibility assessment within 7 days of receiving the returned product.

The assessment may consider:

• Product condition

• Whether the product has been used or washed

• Damage or alterations after delivery

• Packaging and accessories

• Reason for return

• Photographs/videos and other evidence provided

• Whether the product matches the approved return request

15. Rejected Returns

If a returned product does not meet the applicable return requirements, the return may be rejected.

In such cases, the product will be returned to the customer after the customer pays the applicable courier/shipping charges for sending the product back.

The customer may be required to make payment for such charges before the product is dispatched back to them.

16. Refunds

If a returned product is approved for a refund, the applicable refund will be processed after the return has been received and approved.

For a valid and approved return, the amount paid for the returned product, including applicable shipping charges paid by the customer for the original order, will be refunded.

The ₹99 Partial COD processing charge is non-refundable.

For Partial COD orders, the amount actually collected from the customer will be considered while processing the refund. The refund method and applicable payment details will be discussed with the customer before the refund is processed.

Any other applicable deductions, where permitted under this policy or our Shipping & Delivery Policy, will be communicated to the customer.

17. Refund Processing Timeline

Once the returned product has been received, Chirag Pure Copper will generally complete the return eligibility assessment within 7 days.

If the return is approved and the customer requests a refund, the refund will be processed within 7 days of the refund request/confirmation, subject to the applicable payment method and payment service provider.

The time taken for the refunded amount to appear in the customer's bank account or payment instrument may vary depending on the payment gateway, bank or financial institution.

18. Replacement / New Product After Approval

If, instead of a refund, the customer requests a new product after an eligible return has been approved, the applicable process and terms for the new product/order will be communicated separately.

Any new order will be subject to the applicable product availability, pricing, shipping and other terms applicable at the time of the new order.

19. Payment Method for Refunds

Where possible, refunds for online payments will be processed through the original payment method.

For Partial COD orders or circumstances where the original payment method cannot be used, the refund method will be discussed with the customer and processed through an appropriate payment method after the required details are received.

20. Proof of Purchase

For return requests, the following information is sufficient to help us identify the purchase:

• Customer's mobile number

• Delivery address

• Invoice/order number

Customers should provide these details when submitting their return request.

21. Contact Us

To request a return or for assistance regarding an existing return, please contact:

Email: hello@chiragpurecopper.com

Please include your name, mobile number, delivery address, product name, invoice/order number and reason for requesting the return.

For shipping and delivery-related procedures, please refer to our Shipping & Delivery Policy.