Shipping policy

Shipping & Delivery Policy

At Chirag Pure Copper, we strive to make your shopping experience seamless, simple and hassle-free. We take care to process and package every order appropriately and work with our logistics partners to ensure that your order reaches you safely and within the estimated delivery timeline.

Please read the following Shipping & Delivery Policy carefully before placing your order.

1. Order Processing

Once an order is successfully placed and payment is confirmed, we generally require 1–5 business days to process the order.

Order processing may include order verification, product preparation, quality checks and packaging.

If the delivery address or other information provided by the customer appears incomplete or requires clarification, we may contact the customer for confirmation. We will make up to two attempts to contact the customer.

If the required information is not received after these attempts, the order may be placed on hold until the customer contacts us and provides the required information. The processing timeline will remain paused while the order is on hold.

For the purpose of this policy, business days mean Monday to Friday, excluding public holidays.

2. Shipping & Courier Pickup

After the order has been processed, it is handed over to our logistics partner for shipment.

Courier pickup generally takes 2–7 business days after order processing. This period refers to the time required for the courier partner to pick up the order from our location and does not represent the complete delivery time.

We use iCarry.in as our logistics aggregation partner, through which the appropriate courier service may be selected based on the destination and serviceability.

3. Delivery Timeline

After courier pickup, delivery time varies depending on the destination, PIN code, courier service and other logistical factors.

Delivery timelines are therefore estimated and not guaranteed.

Customers should allow additional time for remote or less-accessible locations and during periods of unusually high shipment volumes.

4. Shipping Charges

We offer Free Shipping on orders of ₹999 or above, subject to the applicable terms below.

For orders below ₹999, a standard shipping charge of ₹99 is applicable.

The eligibility for free shipping is determined based on the final order value after applicable discounts, coupons or promotional reductions.

For example, if the value of products in an order is ₹1,100 but applicable discounts reduce the final order value to ₹900, the order will be treated as an order below ₹999 and the applicable ₹99 shipping charge will apply.

If an order that originally qualified for free shipping is subsequently cancelled, returned or otherwise reduced below the applicable free-shipping threshold, any applicable shipping charges may be considered in accordance with our Refund Policy.

5. Tracking Information

Once your order has been shipped, available tracking information will be provided to the email address registered with the order.

Customers may also request their tracking details through WhatsApp, in which case we will share the available tracking information through WhatsApp.

Where available, customers can also track their shipment through the tracking facility provided on our website.

6. Delivery Attempts

Our courier partners will generally make up to two delivery attempts at the delivery address provided by the customer.

Customers are therefore requested to ensure that someone is available to receive the shipment and that the delivery address and contact information provided at checkout are complete and accurate.

If delivery cannot be completed after the applicable delivery attempts, the shipment may be returned to Chirag Pure Copper as a Return to Origin (RTO).

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full address

  • PIN code

  • Recipient's name

  • Valid mobile number

If an address appears incomplete or incorrect before dispatch, we will attempt to contact the customer up to two times for clarification.

If the required information is not received, the order may be placed on hold until the customer contacts us.

If the order has already been dispatched and cannot be delivered because of an incorrect, incomplete or unverifiable address, the shipment may be returned to us after the applicable delivery attempts.

8. Customer Unavailability

Customers are requested to ensure that they or an authorized person is available to receive the shipment.

If the customer or an authorized recipient is unavailable after the applicable delivery attempts, the shipment may be returned to Chirag Pure Copper as an RTO.

For prepaid or partially paid orders that are returned to us due to customer-related delivery failure, the actual applicable shipping, RTO and order processing costs incurred by us may be deducted from the amount otherwise refundable, as applicable under our Refund Policy.

For partial COD orders, any applicable outstanding amount or recovery relating to an RTO may be considered when the customer places a subsequent order.

9. Return to Origin (RTO)

An order may be returned to Chirag Pure Copper as an RTO in circumstances including, but not limited to:

  • Customer being unavailable after delivery attempts

  • Incorrect or incomplete delivery address

  • Incorrect or unreachable contact details

  • Customer refusing delivery

  • Delivery being unsuccessful due to customer-related reasons

  • Other circumstances in which the courier is unable to complete delivery

For prepaid or partially paid orders returned as RTO, the actual applicable shipping, RTO and order processing costs incurred by us may be deducted, irrespective of the amount initially collected from the customer.

Any applicable refund will be handled in accordance with our Refund Policy.

If the customer wishes to place the order again after an RTO, re-shipment may be arranged subject to the applicable order and shipping terms. Any applicable recovery from the previous RTO may be considered at the time of re-ordering.

10. Damaged or Tampered Packages

We carefully package our products to help protect them during transportation.

If the outer package appears visibly damaged, opened, torn or tampered with at the time of delivery, customers are requested to:

  1. Record a video showing the condition of the package and the visible damage or tampering, preferably in the presence of the delivery person; and

  2. Refuse acceptance of the shipment.

Customers should then contact our Customer Service team at hello@chiragpurecopper.com for further assistance.

If a damaged package is accepted

If a customer accepts a package despite visible or suspected damage, the customer must record a complete, continuous unboxing video.

The recording should clearly show:

  • The sealed package before opening

  • All visible sides and condition of the package

  • The opening of the package

  • Removal of the product and packaging materials

  • The complete product and all contents received

The complete unboxing recording is mandatory for processing claims relating to damage, missing contents or product discrepancies where the package has been accepted.

Customers should contact Customer Service with the relevant order details and recording for further instructions.

11. Lost Shipments

If our logistics partner confirms that a shipment has been lost in transit, we will contact the customer regarding the available resolution.

Depending on the customer's preference and the circumstances, the order may be re-shipped at no additional shipping cost or refunded.

Where a refund is selected, the customer will receive a full refund of the amount paid for the lost shipment, including any shipping charges paid by the customer.

12. Delivery Delays

While we make reasonable efforts to ensure timely delivery, delivery may take longer than the estimated timeline due to circumstances beyond our reasonable control or circumstances affecting the logistics network.

These may include, but are not limited to:

  • Heavy rainfall, flooding or other severe weather conditions

  • Natural calamities

  • Strikes or transportation disruptions

  • Government restrictions, regulations or other official measures

  • Courier or logistics network operational issues

  • Remote or difficult-to-service locations

  • Festive-season or peak-season shipment volumes

  • Unexpected transportation disruptions

  • Incorrect, incomplete or unverifiable customer information

  • Customer unavailability

  • Local access restrictions

  • Force majeure events or other circumstances beyond our reasonable control

In such cases, the delivery timeline may be extended.

13. Serviceability

We currently offer shipping across India, including most PIN codes.

However, delivery may not be available to certain remote, restricted or non-serviceable PIN codes depending on courier availability.

If an order cannot be shipped to the delivery address provided, we may contact the customer to determine the appropriate next steps.

14. Partial Cash on Delivery

We offer Partial Cash on Delivery (Partial COD) on eligible orders. Full Cash on Delivery is not currently available.

Under Partial COD:

  • Approximately 10% of the total order value is collected at the time of placing the order.

  • A ₹99 COD processing charge is added to the order at checkout.

  • The remaining applicable order amount is payable at the time of delivery.

Availability of Partial COD may depend on the order, destination, PIN code and other applicable conditions.

If a Partial COD order is returned to us as an RTO, the actual applicable delivery, RTO and order processing costs incurred by us may be deducted, irrespective of the amount collected from the customer.

Any applicable recovery relating to an RTO may be considered when the customer places a subsequent order.

15. Payment Methods

We accept the following payment methods through our payment gateway partner, PayU:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Wallets, where available

  • Partial Cash on Delivery, where eligible

Payment options displayed at checkout may vary depending on the order, payment provider, destination and applicable eligibility conditions.

All online payments are processed through the payment gateway. We do not directly collect or store customers' complete card or banking credentials.

Payment Failures or Pending Transactions

If an amount has been debited from your bank account or payment method but the order has not been successfully confirmed due to a payment failure, pending transaction or technical issue, the amount will generally be returned through the applicable payment channel within 7–15 business days, subject to the processing timelines of the payment gateway and the customer's bank or financial institution.

Customers may contact us if the amount has not been received after the applicable period.

16. Customer Responsibility

Customers are requested to:

  • Provide accurate and complete delivery information.

  • Provide an active mobile number and email address.

  • Monitor shipment tracking information after dispatch.

  • Ensure availability of the recipient or an authorized person during delivery.

  • Inspect the outer package at the time of delivery.

  • Follow the applicable procedure for damaged or tampered packages.

Providing accurate information helps us and our delivery partners process and deliver orders efficiently.

17. Contact Us

For questions or assistance relating to shipping, delivery, tracking or payment issues, please contact our Customer Service team:

Email: hello@chiragpurecopper.com

For returns, refunds or other post-delivery remedies, please refer to our Refund Policy.